The WooCommerce Freshdesk extension allows you to connect your WooCommerce Store to your Freshdesk help desk account helping your customers to request assistance with orders and to receive answers as quickly as possible – requires a Freshdesk account!
Help your customers quicker, using WooCommerce and Freshdesk.
Using WooCommerce Freshdesk, connect your WooCommerce-powered online store to your Freshdesk help desk account, helping your customers to request assistance with orders and to receive their answers as quickly as possible.
Key Features: Customer
Quickly create a new ticket related to an order
View a list of active tickets, directly on your “My Account” screen
Key Features: Store Owner
Create a new ticket when viewing an order in the WordPress admin
Create a new ticket from a blog post comment, directly from the WordPress admin
Connect, and synchronise, a product with a forum category and solution category within your Freshdesk helpdesk
A full Freshdesk solution
Freshdesk contains many moving parts including a ticketing system, discussion forum and solutions centre (knowledgebase). WooCommerce Freshdesk integrates seamlessly with each section of Freshdesk, ensuring the seamless creation of forum and solution centre categories, as well as helping your customers to create tickets without having to leave your store.
2016.10.25 – version 1.1.7 * Fix – Use API v2 for solutions/categories endpoint. * Fix – PHP notices of missing arguments for solution category integration. * Fix – Issue listing tickets from user with email containing symbols (e.g. ‘+’).
2016.10.12 – version 1.1.6 * Fix – SSO login URL
2016.09.29 – version 1.1.5 * Update – API to v2.
2016.05.10 – version 1.1.4 * Fix SSO pre hash value by adding sso secret to the string.
2015.06.30 – version 1.1.3 * Added SSL verification to remote requests. * Escaped templates.
2015.01.20 – version 1.1.2 * Added the `woocommerce_freshdesk_hide_my_support_tickets` filter.
2014.08.11 – version 1.1.1 * Added support for WooCommerce 2.2.
2014.08.03 – version 1.1.0 * Added Freshdesk form shortcode. * Improved the ajax requests.
2014.07.31 – version 1.0.1 * Improved the Freshdesk URL for works with “Secure Connection using SSL” Freshdesk option. * Added pot file for custom translations.