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WooCommerce Freshdesk 1.1.7 Extension

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WooCommerce Freshdesk Extension

WooCommerce Freshdesk Extension

WooCommerce Freshdesk Extension Version : 1.1.7

The WooCommerce Freshdesk extension allows you to connect your WooCommerce Store to your Freshdesk help desk account helping your customers to request assistance with orders and to receive answers as quickly as possible – requires a Freshdesk account!

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Product Description

WooCommerce Freshdesk 1.1.7 Extension

Official Website

Help your customers quicker, using WooCommerce and Freshdesk.

Using WooCommerce Freshdesk, connect your WooCommerce-powered online store to your Freshdesk help desk account, helping your customers to request assistance with orders and to receive their answers as quickly as possible.

View a list of active Freshdesk tickets within WooCommerce
View a list of active Freshdesk tickets within WooCommerce

Key Features: Customer

  • Quickly create a new ticket related to an order
  • View a list of active tickets, directly on your “My Account” screen
Create forum and solution centre categories for each of your WooCommerce products
Create forum and solution centre categories for each of your WooCommerce products

Key Features: Store Owner

  • Create a new ticket when viewing an order in the WordPress admin
  • Create a new ticket from a blog post comment, directly from the WordPress admin
  • Connect, and synchronise, a product with a forum category and solution category within your Freshdesk helpdesk

A full Freshdesk solution

Freshdesk contains many moving parts including a ticketing system, discussion forum and solutions centre (knowledgebase). WooCommerce Freshdesk integrates seamlessly with each section of Freshdesk, ensuring the seamless creation of forum and solution centre categories, as well as helping your customers to create tickets without having to leave your store.

 

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*** WooCommerce Freshdesk Changelog ***

2016.10.25 – version 1.1.7
* Fix – Use API v2 for solutions/categories endpoint.
* Fix – PHP notices of missing arguments for solution category integration.
* Fix – Issue listing tickets from user with email containing symbols (e.g. ‘+’).

2016.10.12 – version 1.1.6
* Fix – SSO login URL

2016.09.29 – version 1.1.5
* Update – API to v2.

2016.05.10 – version 1.1.4
* Fix SSO pre hash value by adding sso secret to the string.

2015.06.30 – version 1.1.3
* Added SSL verification to remote requests.
* Escaped templates.

2015.01.20 – version 1.1.2
* Added the `woocommerce_freshdesk_hide_my_support_tickets` filter.

2014.08.11 – version 1.1.1
* Added support for WooCommerce 2.2.

2014.08.03 – version 1.1.0
* Added Freshdesk form shortcode.
* Improved the ajax requests.

2014.07.31 – version 1.0.1
* Improved the Freshdesk URL for works with “Secure Connection using SSL” Freshdesk option.
* Added pot file for custom translations.

2014.05.27 – version 1.0.0
* First Release.