The Help Scout extension for WooCommerce allows you to connect your WooCommerce store with a Help Scout mailbox, helping your customers to request assistance with orders and to receive their answers as quickly as possible – requires Help Scout account!
Start relevant conversations with your customers, using WooCommerce and Help Scout.
Using WooCommerce Help Scout, connect your WooCommerce-powered online store to a Help Scout mailbox, helping your customers to request assistance with orders and to receive their answers as quickly as possible.
Key Features: Customer
Quickly start a new conversation related to an order
View a list of active conversations, directly on your “My Account” screen
Key Features: Store Owner
Start a new conversation when viewing an order in the WordPress admin
Start a new conversation from a blog post comment, directly from the WordPress admin
A full Help Scout solution
In addition to this plugin, you must subscribe to a Helpscout monthly plan. Please visit Helpscout.net.
Help Scout has a singular purpose of helping you to manage relevant conversations with your customers. WooCommerce Help Scout integrates seamlessly with this ethos of Help Scout’s, helping you and your customers to easily start relevant conversations with one another and to ensure your customers are as happy as possible with each order they place through your online store.
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*** WooCommerce Help Scout Changelog ***
2017-04-03 – version 1.3.2 * Tweak – Remove deprecated WooCommerce functions. * Fix – Update for WC 3.0 compatibility.
2016-08-20 – version 1.3.1 * Fix – Notice when creating support conversation.
2016-08-13 – version 1.3.0 * Tweak – Moved “My Support Conversations” into its own endpoint and added tabbed menu item for it in My Account page. * Tweak – Make templates for front-end (conversations, create conversation, and shortcodes) overridable like WooCommerce core templates. * Tweak – Add auto reply request by default. Filter is added to opt-out. * Tweak – Error when site’s timezone is set to UTC offset.
2016-02-28 – version 1.2.2 * Fixed some strings were not translatable. * Fixed date in ‘My Support Conversations’ list that were not in site timezone. * Fixed error message, which is now displayed more useful, when creating conversation from ‘Get Help’.
2016-01-14 – version 1.2.1 * Update for WooCommerce 2.5 – Removed calls to deprecated functions woocommerce_get_page_id and woocommerce_date_format * Some code cleanup
2015-09-21 – version 1.2.0 * Created `[wc_help_scout_form]` shortcode. * Improved the conversation table when using the Storefront theme.
2015-07-25 – version 1.1.4 * Fixed issue displaying private messages in Help Scout
2015-06-30 – version 1.1.3 * Added SSL verification to remote requests. * Escaped templates.
2015-03-16 – version 1.1.2 * Fixed typos in actions names. * Deprecated the `woocommerce_help_scount_conversation_form_description` in favor to `woocommerce_help_scout_conversation_form_description`. * Deprecated the `woocommerce_help_scount_conversation_form_start` in favor to `woocommerce_help_scout_conversation_form_start`. * Deprecated the `woocommerce_help_scount_conversation_form` in favor to `woocommerce_help_scout_conversation_form`. * Deprecated the `woocommerce_help_scount_conversation_form_end` in favor to `woocommerce_help_scout_conversation_form_end`. * Deprecated the `woocommerce_help_scount_conversation_admin_form_start` in favor to `woocommerce_help_scout_conversation_admin_form_start`. * Deprecated the `woocommerce_help_scount_conversation_admin_form` in favor to `woocommerce_help_scout_conversation_admin_form`. * Deprecated the `woocommerce_help_scount_conversation_admin_form_end` in favor to `woocommerce_help_scout_conversation_admin_form_end`.
2015-01-13 – version 1.1.1 * Remove slashes when create or query conversations.
2014-11-09 – version 1.1.0 * Added support for get data from non-registered customers on Help Scout App.
2014-08-26 – version 1.0.4 * Excluded drafts from customer conversations list.
2014-07-11 – version 1.0.3 * Added support for WooCommerce 2.2 * Improved the plugin options descriptions
2014-07-31 – version 1.0.2 * Added method to get the first name and last name from non-users before creating a conversation in Help Scout.
2014-06-17 – version 1.0.1 * Improvements in integration with WooCommerce App in Help Scout * Removed extra slashes when create a conversation * Created a default .pot file