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YITH WooCommerce Live Chat Premium 1.2.1 Extension

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YITH WooCommerce Live Chat Premium Extension

YITH WooCommerce Live Chat Premium Extension

YITH WooCommerce Live Chat Premium Extension Version : 1.2.1

The YITH Live Chat Premium extension for WooCommerce allows your users to ask for information immediately.

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Product Description

YITH WooCommerce Live Chat Premium 1.2.1 Extension

Official Website

JUST LIKE IN PERSON

Users are comforted by direct contact and, when this goes missing because of the screen, they need to be reassured in another way.

With YITH Live Chat, users can make their questions and solve their doubts immediately, erasing all those dead times of the search or the request for information and the real purchase of the product. It is just like being in a real store: with the chat, users will have a direct contact with the salesperson, establishing a trusting relation and persuading them to come back as there will always be someone for them, ready to listen and help.

This is why YITH Live Chat is the best way to nullify the indecisions of your users and convince them to buy straight away.

This plugin owes its effectiveness to the fact that it’s simple and easy to access: you will have the chance to decide where the chat is going to be displayed, assign specific roles to operators that will be able to talk to your customers thanks to a simple and clean instant messaging system which will help them keep a prompt communication with customers.
Customers are going to be displayed a simple form that will direct them to the live chat as soon as they entered their personal data such as their email address, starting the communication with the operator right away.

What if there’s no operator online? Customers will be able to use the form to send offline messages directly to your own email address, which will make them feel cared for and not abandoned to their own purchases.

 

WITH THE PREMIUM VERSION OF THE PLUGIN YOU CAN:

SAVE THE MESSAGES OF THE CONVERSATIONS

WITH THE SPECIFIC FEATURE, YOU CAN SAVE MESSAGES AND DETAILS FOR EACH USER THAT HAS STARTED A CONVERSATION WITH YOUR OPERATORS

Chat Logs

RECEIVE MESSAGES WHEN THERE ARE NO OPERATORS

USERS WILL BE REASSURED BY THE FREEDOM TO ASK AND RECEIVE AN ANSWER EVEN WHEN THERE IS NO ONE AVAILABLE ONLINE

offline messages

RECEIVE OFFLINE MESSAGES WITH BUSY OPERATORS

IN THIS WAY, EVERYONE WILL BE ABLE TO CONTACT YOU, IT DOESN’T MATTER IT OPERATORS ARE BUSY WITH OTHER USERS

03

MANAGE EVEN MORE CONVERSATIONS THAN BEFORE

CHOOSE HOW MANY USERS CAN START A CONVERSATION AND INCREASE THE NUMBER OF SATISFIED CUSTOMERS!

Connection guest

CREATE A COPY OF THE CONVERSATION

YOU CAN LET USERS ASK FOR A COPY OF THE HELD CONVERSATION AND, AT THE SAME TIME, RECEIVE IT YOURSELF TO JUDGE OPERATOR’S WORK

Copy Conversation

LET USERS EVALUATE YOUR OPERATORS

ONCE ENDED THE CONVERSATION, USERS CAN EXPRESS THEIR APPRECIATION

Evaluation operators

CUSTOMIZE THE INTERFACE

CHOOSING COLORS, SIZE AND POSITION

Style

VIEW THE DURATION OF THE CONVERSATION

A TIMER WILL START FROM THE OPENING UNTIL THE ENDING OF THE CHAT SESSION

Duration of the conversation

OFFER A CHAT SERVICE EVEN TO MOBILE USERS

YITH LIVE CHAT HAS BEEN SPECIFICALLY CONCEIVED TO SATISFY ALSO WHOEVER WILL ACCESS FROM A MOBILE DEVICE

Mobile behaviour

SET THE PRIVILEGES OF YOUR OPERATORS

ASSOCIATING A ROLE OF YOUR STORE AND LETTING THEM CUSTOMIZE THEIR PROFILE

Privileges Operator

ACTIVATE THE CHAT WHEN OPERATORS ARE ONLINE

IF NO OPERATOR IS AVAILABLE, USERS WON’T BE ABLE TO SEND MESSAGES.

Activate chatb when operators are online

BENEFIT FROM THE COMPATIBILITY WITH MULTI VENDOR

YOUR USERS WILL BE FREE TO TALK DIRECTLY WITH THE VENDORS IN THEIR RELATED VENDOR PAGE.

Compatible with YITH WooCommerce Multi Vendor

SPEED UP ANSWER TIME

THANKS TO MACROS IN WHICH YOU CAN PRE-SET OPERATORS’ ANSWERS TO MOST COMMON QUESTIONS POSED BY YOUR CUSTOMERS

Macro

ENABLE CHAT IN SOME PAGES ONLY

AND SHOW THE CHAT WINDOW ONLY IN THE PAGE PAGES THAT YOU CONSIDER APPROPRIATE

Pages selection

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VERSION 1.2.1 – RELEASED: OCT 12, 2016

Added: support for CJK characters
VERSION 1.2.0 – RELEASED: SEPT 21, 2016

Added: option to automatically open the chat pop-up after a few seconds
VERSION 1.1.9 – RELEASED: JULY 19, 2016

Added: Norwegian translation (Credits to Rune Kristoffersen)
Fixed: Select2 reference path
VERSION 1.1.8 – RELEASED: JUN 22, 2016

Fixed: end conversation issue
Tweak: optimized JS and CSS loading
Tweak: added filter ‘ylc_round_btn_animation’ to avoid round button animation
VERSION 1.1.7 – RELEASED: MAY 30, 2016

New feature: Round chat button
New feature: Script to open the chat from a link
Tweak: Prefilled form for logged users
Tweak: Optimized Frontend and Console templates
VERSION 1.1.6 – RELEASED: MAY 12, 2016

Added: Italian translation
Added: Spanish translation
Added: Brazilian Portuguese translation (Credits to Cleber Paiva de Souza)
VERSION 1.1.5 – RELEASED: APR 20, 2016

Added: minified version of CSS files
Fixed: role capability reset on save options
Fixed: table creation for multisite installation (edited)
VERSION 1.1.4 – RELEASED: MAR 02, 2016

Fixed: hidden on the console page, notifications that disturb the positioning
Fixed: display of operator settings for vendors although not enabled
VERSION 1.1.3 – RELEASED: FEB 09, 2016

New feature: chat macro management with quick macro selector in chat console
New feature: select pages where you want to show chat popup
Added: search field on “Offline Messages” and “Chat Logs” pages
Added: show offline message form if Firebase loses connection
Fixed: chat page lost during page switch
Fixed: notification counter showing incorrect values
Fixed: minor bugs
VERSION 1.1.2 – RELEASED: OCT 30, 2015

Added: option for hide chat popup when there are no operators online
Added: option for show chat popup only in vendors’ pages (if YITH WooCommerce Multi Vendor Premium is active)
Updated: changed text domain from ylc to yith-live-chat
Updated: changed all language file for the new text domain
VERSION 1.1.1 – RELEASED: OCT 29, 2015

Updated: plugin core framework
Fixed: Capability for YITH WooCommerce Multi Vendor Premium
VERSION 1.1.0 – RELEASED: OCT 15, 2015

Added: Compatibility with YITH WooCommerce Multi Vendor Premium
Added: Frontend login username now accepts characters from these Unicode sets: Greek and Coptic, Arabian, Cyrillic, Armenian, Hebrew and Latin-1 (only chars with grave, acute, diaeresis, circumflex, etc.)
Added: new file class-yith-custom-table.php
Removed: old file class-yith-ylc-custom-table.php
Added: minified version of all JS files
Tweak: Changed global $yith_livechat object to YITH_Live_Chat() singleton.
Fixed: separated JS files for frontend and console
Various code improvements
Updated language file
VERSION 1.0.5 – RELEASED: AUG 13, 2015

Added: Support to WooCommerce 2.4
Updated: Plugin core framework
VERSION 1.0.4 – RELEASED: JULY 31, 2015

Fixed: session destroy bug
VERSION 1.0.3 – RELEASED: JULY 09, 2015

Fixed: session destroy bug
VERSION 1.0.2 – RELEASED: MAY 18, 2015

Code Improvements
Updated language file
Added: Screen options for Chat Logs and Offline Messages tables
VERSION 1.0.1 – RELEASED: MAY 15, 2015

Initial Release