FREQUENTLY ASKED QUESTIONS
1. General Questions
What is Get Lot?
Why our purchase price is lower
We provide free updates for our products for a limited time (30 Days) and do not provide full technical support. Therefore, we can sell digital products at the lower price.
Why should I buy the products on your website?
Original files without malware, viruses, or advertising.
All products work on an unlimited number of websites (domains) (unlimited license).
All products are available by direct links.
We regularly update products and constantly add new products, which are difficult to find anywhere else!
Where can I read the terms and conditions?
You can read the terms and conditions on this page https://getlot.co/terms-and-conditions/
How can I contact you in case I haven’t found the answer to my question?
If you haven’t found the answer, please contact us via e-mail [email protected], feedback form. As a rule, we respond to inquiries within one business day.
2. Payment and Download
How to make a purchase?
To make purchases on our website, you must register on this page https://getlot.co/my-account/. After logging into your account, you will be able to order the products from the basket and pay through one of the available payment systems.
What payment systems are available?
We support payment via PayPal.
Where can I find information about my orders and available downloads?
You can find all necessary information on your account page https://getlot.co/my-account/.
Can I get a refund?
You will find the answer to this question in our Terms and Conditions (Refund Policy) on this page: https://getlot.co/terms-and-conditions/
How long can I freely download and update the purchased products?
You can download free updates for purchased products within 30 days from the date of purchase. After this period, the access will be closed.
How can I get access to the download after a month from the date of purchase?
You should buy the product again to get access to download.
Can I get a discount on products or subscriptions?
While there are offers or coupon codes, you can use a coupon code
3. Digital Products
Can I use the products purchased on the website for personal purposes?
All the products are available under GNU General Public License. Before using any product purchased on the website, please carefully read the Terms and Conditions on this page: https://getlot.co/terms-and-conditions/
Do you provide technical support?
We provide only basic technical support (consultation) on the matter of operation of our products. If the installed product does not work the way you expect and you need support, you can purchase this product directly from the developers.
The purchased product doesn’t work without a license key. Can I get a refund?
In this situation, we need time (usually 1-2 business days) to make sure that the product you bought does not work without the license key activation. If so, we will either provide you with a workable product or make a refund.
How long does it take to get an updated version of the product?
You can request an update of any purchased product. We guarantee to update it within 48 hours after the receipt of your request.